rental collection

TENANT SELECTION

Prospective tenants must supply all information requested on our extensive application forms. We phone all referees supplied, including past landlords. We are also members of TICA, the registry of defaulting tenants Australia-wide, where all prospective tenants are checked for any previous defaults. Tenants whose information meets our standards are selected and their details are passed on to you for your final approval.

SECURITY BOND

At the commencement of the tenancy, a security bond is collected and lodged at the Tenancies Branch of Consumer Business Services. For rental values under $800 per week, 4 weeks' bond is required from the tenant. For rentals valued over $800 per week, 6 weeks' bond is collected from the tenant.

MAINTENANCE AND REPAIRS

All tradespeople who engage in business with Refined Real Estate have the required licenses and insurances necessary to operate. Tenants report all maintenance to Refined Real Estate, and if required, we contact you. You may prefer to use your own tradespeople, or alternatively, perform the maintenance yourself.

INITIAL & FINAL INSPECTIONS

An initial inspection is carried out prior to the tenant taking possession of the property. This includes a complete report on the condition of the property and a brief description of all fixtures and fittings. The tenants receive a copy and must sign off on it and return to us within 14 days. This inspection is used as a guide for the final inspection, which occurs at the end of the tenancy and assists in identifying any damage that may require compensation from the tenant.

ROUTINE INSPECTIONS

Routine inspections are carried out every four months and a comprehensive report, including photographs of the premises is sent to you. Any urgent maintenance needs are reported to you immediately after the inspection to enable us to take the necessary action.

INSURANCE

We can arrange landlord income protection insurance for your property and make any claims necessary on your behalf. Please refer to the insurance information pack.

WATER RATES

Wecharge all water usage and supply charges (where applicable) directly to the tenant(s) as per your management agreement.

ACCOUNTS

We can pay all accounts related to your investment property, such as water rates, council rates, maintenance, etc.

LANDLORD PAYMENTS

Payments are made by direct transfer into your bank account twice per month on the 14th and 28th.

FINANCIAL STATEMENTS

On the 28th of each month, a financial statement is issued by your choice of mail or email. Your financial statement details rent collected, outgoings, agent’s fees, charges and monies forwarded to your bank for that month. At the end of the financial year, a financial statement with details of all transactions for the year will be issued to you.

ARREARS

Rent arrears are followed up with appropriate action. We will contact the tenant three times during the rent arrears period, using phone calls, letters, or legal forms as necessary to ensure rental payments are kept up to date.